Delivery

What are your delivery methods and costs?

We deliver the majority of our items via Royal Mail Special Delivery, fully insured to your personal address, and someone will need to be at home to provide a signature. Our packages are discreetly wrapped and postal charges are generally very reasonable even on the larger size bars. If the item is delivered and you are not at home, a calling card will be left and the item can subsequently be collected from your local post office or redelivered. We have additional insurance to cover any losses that might be incurred, above and beyond the standard insurance level supplied by Royal Mail, so you will not be liable for any loss. We occasionally offer delivery to banks and other institutions on one of our own secure vans at our discretion. Postage costs start from GBP 7.50 and are generally no higher than GBP 25.

 

Receiving your package

When you receive goods from us by post or courier we advise that you carefully check the external packaging before you sign for it. If you notice any signs of damage or tampering, or if you are in any way unsure about the integrity of the package, you should not sign for it. Although not always the case, it is sometimes possible to feel the weight of your item(s) in the package. Package contents are carefully weighed and independently checked by several staff members before being sealed.

 

 

How long will it take to receive my order?

The majority of banks will be able to get the funds to us within 24 hours Some banks will impose a transfer limit and may ask for a fee to make a large, same-day payment. The average waiting time to receive the goods, from the time of the order being placed, is usually within 3 days if paying by CHAPS, a week if paying by BACS, and two weeks via cheque. It is company policy to wait ten working days after receipt of a cheque before sending out the goods, hence the extended wait for delivery if using this method.

 

International locations

We are able to deliver to over 200 destinations worldwide using internationally recognised, secure and fully insured courier services, with the added assurance that your parcel is tracked throughout its journey. In addition, for larger contracts, we can arrange the transfer of precious metal using the services of many established vaults around the world. Please contact our trading team to discuss in detail.  

LPPM
LBMA
The Royal Mint
The Royal Mint Refinery
Krugerrand
UKAS